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TrueMangoIT – Privacy Policy

Effective Date: May 7, 2026

 

TrueMangoIT (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. This policy applies to all services we provide, including in‑home IT support, remote support, consultations, and all interactions through TrueMangoIT.com.

 

1. Information We Collect

 

We collect the following types of information:

  • Personal Information — Name, address, phone number, email, and any details you provide during scheduling or service.

  • Technical Information — Device details, system logs, error reports, network information, and diagnostic data needed to perform IT services.

  • Payment Information — Processed securely through third‑party payment providers; we do not store full credit card numbers.

  • Communications — Emails, text messages, service notes, and intake form submissions.

  • Website Data — Cookies, analytics, and general usage data collected through TrueMangoIT.com.

 

2. How We Use Your Information

 

We use your information to:

  • Provide IT support and complete service requests

  • Communicate about appointments, updates, and troubleshooting

  • Process payments and send receipts

  • Improve service quality, security, and customer experience

  • Maintain internal records and comply with legal requirements

We do not sell or rent your information to third parties.

 

3. Sharing & Disclosure

 

We may share information only when necessary:

  • Service Providers — Payment processors, scheduling tools, or vendors assisting with service delivery

  • Legal Requirements — If required by law, subpoena, or to protect our rights

  • Business Transfers — In the event of a merger or business transition

We do not share information for marketing purposes.

 

4. Data Security

 

We use reasonable administrative, technical, and physical safeguards to protect your information, including:

  • Encrypted communication channels

  • Secure storage practices

  • Limited access to customer data

  • Regular security reviews

However, no method of transmission or storage is 100% secure.

 

5. Data Retention

 

We retain customer information for up to three (3) years after the last service interaction unless a longer period is required for legal, tax, or operational purposes.

 

6. Your Rights

 

You may request to:

  • Access the information we have about you

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent for communications

To submit a request, contact us using the information below.

 

7. Cookies & Tracking

 

Our website may use cookies and analytics tools to improve performance and user experience. You may disable cookies in your browser settings.

 

8. Third‑Party Links

 

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

 

9. Children’s Privacy

 

We do not knowingly collect information from individuals under the age of 18. If we learn that we have collected such information, we will delete it promptly.

 

10. Changes to This Policy

 

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

 

11. Contact Information

 

TrueMangoIT
Jacksonville, FL
Email: Support@TrueMangoIT.com
Phone: (904) 517‑2422
Website: TrueMangoIT.com

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