top of page

​

Terms & Conditions

Effective Date: May 7, 2026

 

These Terms & Conditions (“Terms”) govern all services provided by TrueMangoIT (“we,” “us,” “our”), including in‑home IT support, remote support, consultations, and any interactions through TrueMangoIT.com. By using our services, you agree to these Terms.

 

1. Scope of Services

 

TrueMangoIT provides residential IT support, including troubleshooting, device setup, network configuration, software assistance, and general technical help.
Services may be delivered in‑home, remotely, or via phone/text/email.

We reserve the right to decline service for issues outside our expertise or for safety or legal reasons.

 

2. Customer Responsibilities

 

By requesting service, you agree to:

  • Provide accurate information about your devices and issues

  • Ensure safe access to your home and equipment

  • Back up important data before service

  • Maintain legal ownership or authorization for all devices and software

We are not responsible for delays caused by inaccurate information or inaccessible equipment.

 

3. Payment Terms

 

Payment is due at the time of service, unless otherwise agreed in writing.

Accepted payment methods may include:

  • Credit/debit card

  • Cash

  • Digital payment platforms (if offered)

Invoices must be paid promptly. Unpaid balances may result in service refusal or additional fees.

 

4. Cancellations & Rescheduling

 

To cancel or reschedule, please notify us as soon as possible.

We reserve the right to charge a fee for:

  • Last‑minute cancellations

  • Missed appointments

  • Excessive rescheduling

If we must cancel due to emergencies, illness, or scheduling conflicts, we will reschedule at the earliest availability.

 

5. Data & Device Handling

 

We take reasonable care when working with your devices and data. However:

  • You are responsible for backing up your data before service

  • We are not liable for data loss, corruption, or hardware failure that occurs during or after service

  • We do not guarantee recovery of lost files, passwords, or damaged systems

Any data you share with us is handled according to our Privacy Policy.

 

6. Software, Licensing & Legal Compliance

 

You agree that:

  • All software installed or used during service is properly licensed

  • You will not request assistance with illegal downloads, hacking, or unauthorized access

  • You are responsible for complying with all applicable laws

We reserve the right to refuse service involving illegal or unethical activity.

 

7. Warranties & Limitations

 

TrueMangoIT provides services on a best‑effort basis.
We do not guarantee:

  • That every issue can be resolved

  • That devices will remain functional after service

  • That networks or systems will be free from future issues

To the fullest extent permitted by law, TrueMangoIT is not liable for:

  • Data loss

  • Hardware or software damage

  • Downtime or lost productivity

  • Indirect, incidental, or consequential damages

 

8. Remote Support

 

Remote support requires a stable internet connection and may involve temporary access to your device.

By requesting remote service, you grant permission for:

  • Screen sharing

  • Remote control (if needed)

  • Diagnostic tools

You may end a remote session at any time.

 

9. Confidentiality

 

We treat all customer information as confidential and do not share it except as required to provide service or comply with law.
For full details, see our Privacy Policy.

 

10. Termination of Service

 

We may terminate or refuse service if:

  • A customer behaves abusively or threatens safety

  • Illegal activity is suspected

  • Payment is not made

  • The service request is outside our scope

You may stop service at any time, but charges may apply for work already performed.

 

11. Changes to These Terms

 

We may update these Terms periodically. Updates will be posted on this page with a revised effective date.

Continued use of our services constitutes acceptance of the updated Terms.

 

12. Contact Information

 

TrueMangoIT
Jacksonville, FL 
Email: Support@TrueMangoIT.com
Phone: (904) 517‑2422
Website: TrueMangoIT.com

​

bottom of page